This Privacy Statement applies to your use of any of the online web applications of Raada Group Pty Ltd at any of its domains that may be in existence from time to time.

This includes utilising any of the Raada Groups facilities via the website.

The Privacy Statement may also apply to services offered by Raada Group on Web Sites hosted by third parties. If so, express reference to this Privacy Statement will be made on those Web Sites.

Information Technology continues to present new and exciting opportunities. However, many people are concerned about how their personal information will be used. Raada Group understands and appreciates that you, as a Raada Group customer or visitor, are concerned about your privacy and about the confidentiality and security of information we may obtain from you on-line. The Raada Group is committed to protecting your privacy whilst using our web site.

The following Privacy Statement provides a clear and concise outline of how and when personal information is collected, stored and distributed by Raada Group. This Privacy Statement covers personal information collected via the Raada Groups Web Sites.

Personal Information Collected
The nature of personal information collected & maintained by Raada Group generally comprises name, address, date of birth, contact details (including phone, fax & email). Personal information is collected for the purpose of establishing and building a services relationship with you, to communicate information about Raada Group that may be of interest to you for the purpose for which you specifically provided the information, to enhance existing features or develop new features of our site and the services offered by our site, to provide advertisers and other third parties with aggregate information about our user database and usage patterns. If you provide incomplete or inaccurate information, we may not be able to provide you with the services you are seeking.

The Raada Groups website may also contains links to the websites of third party providers of goods and services (“third party websites”). If you have accessed third party web sites through the Raada Group web site and if those third parties collect information about you, Raada Group may also collect or have access to that information as part of our arrangements with those third parties.

Third party web sites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practices. Those web sites are not subject to this Privacy Policy. You may wish to review the Privacy Policy at each particular web site to determine how that site deals with privacy issues.

For statistical purposes we collect information on web site traffic activity. This information on its own does not identify an individual, but it does provide Raada Group with statistics that we can use to analyse and improve our web site, how visitors and subscribers navigate our sites, the number of visits they make and the length of their visits.

Raada Groups web site & applications also utilize cookie technology to allow us to present personalised services to visitors and subscribers. When you subscribe to our site or take advantage of several key features we may pass cookies to your computer. A cookie is a small text file of information that is sent by a web site and stored on your hard drive in your temporary internet files directory. If you do not want a cookie, you can set your browser settings to deny it, however this will render some personalised online services unavailable to you.

Use and Disclosure of Personal Information

Our goal is to use information you provide to better understand your requirements and so provide information on product and services from across the Raada Group that is most relevant to you.

We also use personal information we have collected in our measures for detecting and preventing fraud and other malicious activities.

Raada Group undertakes not to sell, rent or trade your personal information except in the circumstances where you have consented.

We will not disclose information about you unless the disclosure is:

  • Required by law (eg. the Australian Taxation Office has the power to order us to disclose information on your accounts).
  • Is authorised by law (eg. to protect our interest or where we have a duty to the public to disclose).
  • You have consented to our disclosing the information about you.
  • To comply with the law or legal process served on us.
  • To protect or defend its personal or property rights for example to enforce the general terms and conditions of use on our site.
  • To protect the personal safety of other users of our sites in an emergency.

Like most business organisations, Raada Group relies on third party suppliers (agents) to conduct specialised activities such as mail-outs and the dispatch of high volume Internet messages. These agents act on behalf of Raada Group and do not facilitate their own commercial agendas whilst processing your personal information. While personal information may be provided to these agents to enable them to perform their agreed tasks, such information remains the property of Raada Group at all times and the agent organisations involved are bound by specific confidentiality and non disclosure agreements.

Further, Raada Group takes its obligations to protect client information very seriously and we make every effort to deal only with ethical suppliers who share and demonstrate this same attitude.

How We Handle Email
We will preserve the content of any email that you send us, if we believe that we have a legal requirement to do so. Any personal information contained in your email, including your email address, will be used or disclosed in ways set out in this Privacy Statement. Your email content may be monitored by our Internet Service Provider or Raada Groups employees for troubleshooting and maintenance purposes, or where email abuse is suspected.

Personal Information Quality
Our goal is to ensure that your personal information is accurate, complete and current. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or current, contact us and we will make all reasonable efforts to correct the information.

Personal Information Security
Raada Group is committed to keeping secure the data you provide us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.

Raada Group utilizes the highest standards in technology and security practices to ensure maximum security of all customer data sent between your computer and Raada Group systems.

Access to Personal Information
You can request us to provide you with access to personal information we hold about you. If we are able to, we will provide you with access.

Promotional or Marketing Material via E-mail
Raada Group adopts an opt-out email distribution model. We acknowledge and respect a user’s choice to opt-out of any marketing communications activities. Should you decide you do not wish to receive marketing or promotional materials via email from Raada Group, please respond to the statement on the footer of such emails by e-mailing us, being sure to include your name, address and account number(s).

Acceptance and Changes to this Statement
Raada Group may make changes to this Privacy Statement from time to time for any reason. We will publish those changes on our web site.

You acknowledge and accept that your use of the Raada Group web site indicates your acceptance of the Raada Group web site Terms of Use and the Privacy Statement.

Contact Us About Privacy
If you have any Privacy queries or would like further information regarding this Privacy Statement, or if you believe we have breached any aspect of this Privacy Statement, please contact us through any of the available contact options on the enquiries page.